What happens if my international express
shipment is delayed or lost?

Contact the carrier

If your shipment is delayed, the first step is to contact the carrier and inquire about the status of your shipment. The carrier may be able to provide information on why the shipment has been delayed and when it is expected to arrive.

Check the tracking information

Review the tracking information for your shipment to see if there are any updates or changes to the delivery status. If there are any issues with the shipment, the tracking information may provide more information.

File a claim

If your shipment is lost or damaged, you may be able to file a claim with the carrier for compensation. To file a claim, you will need to provide the carrier with documentation, such as the shipping label and proof of value for the items.

Check for insurance coverage

If you insured your shipment, check the terms of your insurance policy to determine if you are eligible for compensation. If you are, follow the instructions provided by the carrier to file a claim.

It's important to act quickly if you believe your shipment is delayed or lost, as there may be time limits for filing a claim. If you have any questions or concerns, it's best to check with your carrier for assistance.
In the event that your shipment is delayed or lost, it's a good idea to submit the case to the carrier to resolve the issue while email CFM for extra assistance in getting back the compensation for any loss or damage.

If you need any help for shipment status tracking, you can also contact CFM’s sales reps or shipping department .